ABOUT US
WE'RE TWO FRIENDS WHO DISCOVERED WE WEREN'T ALONE IN NEEDING RELIABLE DOG CARE AT UNCONVENTIONAL HOURS. WHETHER IT WAS EARLY MORNINGS, LATE NIGHTS, OR BUSY WEEKENDS, FINDING SOMEONE TO CARE FOR OUR PUPS WAS ALWAYS A CHALLENGE. SO, WE TURNED OUR STRUGGLE INTO A SOLUTION - CREATING A SERVICE DESIGNED TO MEET YOUR NEEDS. ALONG THE WAY, WE ALSO FOUND A PASSION FOR CURATING A BOUTIQUE FILLED WITH OUR FAVOURITE PRODUCTS FROM TRUSTED VENDORS. AND JUST LIKE THAT, WEST END TAILS WAS BORN. WELCOME TO THE PACK!
JACK
FOUNDER, DIRECTOR
Born in the North-East, Jack was once on the path to be the next great architect. However he made a bold u-turn and has never regretted it. He’s been in the theatre industry for a decade now and is also a top-notch Spin Instructor, too. When he’s not lighting up the stage or riding a bike that doesn’t go anywhere, he’s found at home with an easel by his side, letting his paintbrush run wild or in the local park, fishing Isla out of the pond.
SUSAN
CO-FOUNDER, MANAGING DIRECTOR
Originally from Chicago, Susan went to NYU and then worked in Retail/Tech in New York and Seattle before moving to London. When she met Jack, she was thrilled by the idea for West End Tails and made a quick exit from the corporate world. When not working, Susan is usually lost somewhere in London having taken a wrong turn searching for ice cream or trying to learn more about web design, SEO, and canine care.
ISLA
CHIEF SNACK OFFICER
Meet Isla, a three-year-old whirlwind of love and energy wrapped up in the perfect mix of a Working Cocker and a Cavalier King Charles Spaniel—better known as a Cockalier! With a nose for adventure (and snacks), she’s on a personal mission to taste-test every food in existence, using her sneaky paws to snag an extra treat whenever possible. A true expert in squirrel surveillance, Isla takes her chase duties very seriously. When she’s not busy supervising snack time at HQ, you’ll likely find her making a splash—literally—in the nearest pond, living her best life one puddle at a time!